Refund Policy
📜 Refund Policy
Digital Products & Downloadable Content
At Love, Granny Gems LLC, we specialize in digital products, including downloadable guides, blueprints, toolkits, and educational content available through the Granny Gems Vault.
Because these products are delivered instantly and cannot be physically returned, all sales are final.
❌ No Refunds on Digital Products
Once a digital product has been purchased and access has been granted, Love, Granny Gems LLC does not offer refunds, returns, or exchanges.
This includes, but is not limited to:
- Downloadable PDF guides
- Digital playbooks and blueprints
- DLC content
- Educational materials
- Digital bundles or vault access
Please Review Before Purchasing
We encourage all customers to carefully review:
- Product descriptions
- What is included in each download
- Platform compatibility
- Intended educational use
If you have questions before purchasing, please contact us so we can assist you in making an informed decision.
Limited Exceptions
Refunds may be considered only in the following situations:
- Duplicate purchases made in error
- Verified technical issues that prevent access to the digital product and cannot be resolved
All exception requests must be submitted within 7 days of purchase and include proof of purchase and a detailed explanation.
Approval of any exception is at the sole discretion of Love, Granny Gems LLC.
Contact Information
For support or access issues, please contact us at:
We aim to respond within 24–48 business hours, excluding weekends and holidays.
Chargebacks & Fraud Prevention
Unauthorized chargebacks or payment disputes for delivered digital content may result in:
- Immediate loss of access to purchased products
- Account suspension
- Dispute evidence submitted to the payment processor
Acceptance of Policy
By completing a purchase from Love, Granny Gems LLC, you acknowledge that you have read, understood, and agreed to this Refund Policy.